-Returns & exchanges
Returns & exchanges2019-07-01T19:33:14+00:00

How to return or exchange your product?
We keep it simple 🤗

Exchange for a different size or another item:

1) Write your request on the copy of the invoice you received in the package.

2) Add invoice with your request (or copy) to the package together with unused clothes (incl. original wrapping).

3) Send the parcel to:
Equinns Brand s.r.o.
Slovanska 16
787 01 Sumperk
Czech republic

4) We will process the exchange immediatelly and send exchanged item to the same address you provide as sender’s address.

Note: Please do not send exchanges or returns as “cash on delivery” parcel – it will not be accepted.

Return:

1) Write your request on the copy of the invoice you received in the package. Attach your bank account too.

2) Add invoice with your request (or copy) to the package together with unused clothes (incl. original wrapping).

3) Send the parcel to:
Equinns Brand s.r.o.
Slovanska 16
787 01 Sumperk
Czech republic

4) We check the condition of returned item and if everything is cool (unused, unworn, with original wrapping), we refund you full amount.

Note: Please do not send exchanges or returns as “cash on delivery” parcel – it will not be accepted.